We accept payments via bank slip, PIX, and credit cards – Pay in installments with Visa, MasterCard Elo and Amex.

To locate your product, access the Track Product page and enter the tracking code sent by email.
Didn't receive the tracking code? Contact our support .

All OEM Version products purchased directly through headphonesbrasil.shop are covered by a warranty of up to 3 months (90 days).
Original Version products purchased in the United States come with a 1-year warranty guaranteed by the official manufacturer.
For more details, read our Warranty Policy .

For purchases made in the City of São Paulo, delivery takes place within 1 to 2 business days (only for products in national stock).
In other regions, such as the interior of São Paulo and other states, delivery takes up to 7 business days (for products in national stock).
If the product is not in national stock, delivery time is up to 21 working days throughout Brazil, indicated during checkout.
To check the availability of the product in national stock, contact us via the Contact Page , Store Chat or by email at headphones@headphonesbrasil.shop . We will inform you of the product's availability for shipping, which will also be available at checkout.

For more details, read our Shipping Policy and Deadlines .

We work exclusively with imported products due to the absence of official brand factories in Brazil. Our logistics process involves international partnerships with suppliers and logistics companies. We apply a flat rate to all products (except accessories), regardless of destination in Brazil, price, quantity and size. This rate is based on Law No. 13,703, of 2018, which regulates the National Policy on Minimum Floors for Road Cargo Transport. Furthermore, we cover all costs related to possible additional fees imposed by Federal Agencies, such as import taxes on electronic products.

Find out more about our Shipping Policy .

If you are not satisfied with the product you received, we offer the option of exchange or refund. You have a legal period of 7 calendar days, from receipt of the product, to express your regret about the purchase and contact us.

As established by Consumer Law, shipping costs for returning defective products will be covered by our store. To initiate the exchange process or request a refund, please contact us directly by email at headphones@headphonesbrasil.shop , via Store Chat or via our Contact Page , where we will provide instructions on sending the product to be exchanged or refunded. .

For more details, read our Refund and Return Policy .